Some thoughts on how services work and how to make them better.
02 Nov 2016
Who knew that changing GPs surgery would be so hard in 2016?
07 Mar 2016
Lessons learnt over lunch about demand management and flow.
24 Aug 2014
'Card Clash' has been driving me insane for months. It's a piece of marketing so pointless, it makes me furious every time I see it. So I decided to fix it.